FAQ

Please check our frequently questions and answers here.
If you cannot find the answers to your questions, please email us at contactus@jpw.sg

  • Why Buy Online?

    Why Buy Online?
    Shopping habits have changed...
    Many have requested us to have a website so that they can purchase Online without having to rush to the mall.  
    Time taken to shop at the mall could be use on playing the puzzles instead.
    So, we have now set up our website and you can now shop at your leisure....

    Enjoy greater savings!. Prices Online are Mark-Down + CART Discounts + Free Delivery
    (See FAQ - CART Discount, Delivery/Postage for more details)

    Why Online able to give more discounts than Retail Outlets?
    Due to the high operating cost & labour crunch, we have closed all our
     Retail Outlets.

    With the savings, we are now able to pass it down to you...

    Have Outlet Vouchers / Bonus Stickers, can redeem?
    Sorry, our Online discount system is different from our Retail Outlet discount system.
    Therefore, Retail Outlet Vouchers / Bonus Stickers cannot be use for Online Purchase.

    How do I know the quality of the items purchase from Online?
    We are the pioneer in bringing in quality puzzles and have been retailing puzzles for more than a decade in Singapore.
    Many of you have already know us and the quality selection that we have.
    So be rest assured that we will bring in the best quality we can find....  

  • Can purchase DIRECT FROM YOUR WAREHOUSE?

       NOTICE   

    During New Shipment Arrivals & Peak Season (New Year / Christmas / Holidays),
    we may not be able to handle last minute Direct Walk-In Purchase without any pre-appointment.

    Please make an appointment with us or order online and opt for Self-Collect instead.

    We seek your kind understanding.


    Many have contacted us, wanting to purchase direct from our warehouse, as

    - Some are not comfortable making purchases online
    - Some prefer to hand-pick item personally
    - Some prefer cash and carry

    We understand all your concerns but our warehouse do not have a showroom ready for walk-in customers.

    As such, we need your co-operation by,
    - Placing an online order
    - Indicate on your memo to us that you prefer to see the physical item before making decision to purchase
    - Let us know when you will be coming so we can get items ready for your viewing
    - No payment required yet.
    - Upon selecting your item, you may pay by CASH

    Why must place an online order?
    - Placing an online order is just like making reservation
    - We do not want to cause you any inconvenience by making a trip to our warehouse just to discover that stocks are sold out
    - You can save your selection time as we can get items ready for you

    I don't know how to go online to place order?
    - Visit our website, look at the designs you like to see, take down the item code 
    - Whatsapp us the Item code so we can get it ready for you

    Difficult to select / see the designs online
    - You may select by Product / Categories tab, then scroll down and  VIEW ALL 
    Click on the item to view the image and product details.
    - In the Item page, double click on the image to view a larger image


    JIGSAW PUZZLE WORLD (Office/Warehouse)

         Address :
         7 Toh Guan Road East 
         #02-07 Alpha Industrial Building      
         Singapore 608599
    Operating Hours :

          Mon ~ Fri (10.00am to 5.00pm)      
    (Closed on Sat, Sun & PH)


    Tel      :  96580018 (whatsapp - Operating Hrs Only) 
    Email  :  contactus@jpw.sg
    Click Map : http://www.streetdirectory.com/sg/alpha-industrial-building/7-toh-guan-road-east-608599/215_111455.html

  • Do you Customised Puzzles?

    Do you CUSTOMISED PUZZLES?
    Yes, we are provide customised puzzles service.
    It is being manufactured by a reknown puzzle manufacturer overseas, so you can be assured of quality.
    Material is made of durable plastic & water resistant printing, with superior quality & interlocking pieces -> no glue required.


    For more details about this service, go to "Customised Puzzles"

  • Panels for your Puzzles

    Looking for Panels for your puzzles?
    Go to Product Categories, select the "Panels for Puzzle Size(cm)" for the Panels available
    ** Additional Delivery Charge (Surcharge) applicable to panels size (approx. 500pcs and above).
    More details check on Delivery (Singapore) **

    Why can't I find the panels for the puzzles I intend to purchase online?
    European Brands (Heye, Edison Ricordi (ER), Educa (ED) ...)
    As the size of the puzzles stated on the box is "approx" size, we recommend that you completely fixed up your puzzle, glue it, then measure the completed size before purchasing
    Panels for these puzzles are custom made, so we do not carry much stock on hand.  Do write to us to check availability.

    Japan Brands (Appleone, Apollosha, Artbox, Beverly, Epoch, Road, Yanoman...)
    Yes, we carry most of the sizes.  If you don't see them online most likely we are out of stock.

    Taiwan Brand (Pintoo)
    Yes, we carry most of the sizes. If you don't see them online, most likely we are out of stock.

    Do email us at  contactus@jpw.sg  if you need to check on any panel sizes not shown online.

  • Why add to WISHLIST?

    Why Add to WISHLIST?

    Can't decide on what to purchase?
    Add to WISHLIST.  Add to CART when ready to purchase

    Items interested are SOLD OUT?
    Add to WISHLIST to indicate your interest.
    An AUTOMATED EMAIL will be generated to inform you "Stock available for purchase"

    Why keep receiving email informing "Stock available for purchase?"
    Delete from your WISHLIST if you are no longer interested in the ITEM.
    You will no longer receive an auto-generated email informing you of "Stock Available for purchase"

    Happy Shopping...

  • CART Discount

    Enter Cart Discount COUPON CODE in Shopping Cart page, select  UPDATE CART  to see the discount reflected
    on your purchase and continue with checkout process.


    Cart Discount COUPON CODE
    Cart Discount Coupon Code can be used multiple times but each order is able to use only one Coupon Code.
    Please check on our Home Page for our Cart Discount Code as Code / Discounts may change from time to time.

     Note :   Free Delivery applicable only to puzzles & panel size 30.5x43cm (approx. 300pcs) and below

  • Checkout / Shopping Cart

    Can't decide on which design you want?  Frustrated to have to search all over again?
    Just add whichever design you like onto the WISH LIST and then ADD TO CART when you are ready for purchase.

    Purchase above $50.00?.   Check on our Cart Discount Promotion to enjoy discounts.
    Remember to key in the Coupon Code in Shopping Cart page and  UPDATE CART  to see the discount reflected on your purchase and proceed with your checkout process.
    (You may copy the Coupon Code from our  FAQ - CART Discount page)

     

    Happy Shopping

  • How to make payment (Payment Mode)

    How to make payment?
    We accept payment via PayPal Account / Credit Card/Debit Card / Bank Transfer.

    Select the payment option during checkout.
    The currency is currenly in Singapore Dollar (SGD). 




    Select the wrong payment option? No worries. You do not need to create a new order.  
    Just login to your purchase history and change your payment option and checkout again.

     

    Happy Shopping...

  • Delivery (Singapore)

       NOTICE   

    During Peak Season (New Year / Christmas / Holidays), expect some delay on parcel delivery process.
    Local Delivery - You may receive your order within 
    5~7 working days instead of 3~5 working days.
    Please plan your orders early to avoid disappointment or opt for Self-Collect instead.

    We seek your kind understanding.


    SINGAPORE
    (via Singpost Registered Parcel / Local Courier)

    Enjoy FREE delivery for orders above of S$50.00
    - Orders will be processed and
    sent out within 3 working days
    - Orders received after 12pm on working days (Mon~Fri), will be processed on next working day
    - Applicable only to puzzles & panel size 30.5x43cm (approx. 300pcs) and below


    Orders below $50.00


    Orders Above $50.00


    Orders Above $100.00


    $3.00 Chargeable
    (via SingPost Registered Parcel)
    Received within 5~7 working days


    FREE
    (via SingPost Registered Parcel)

    Received within 5~7 working days


    FREE
    (via Local Courier)

    Received within 3~5 working days


    $5.00 Chargeable
    (via Local Courier)
    Received within 3~5 working days

    Choice of Delivery TIme Slot
    WeekDay (Mon~Fri)
    9am ~ 5pm
    5pm ~ 8pm

    WeekEnd (Sat Only)
    9am ~ 5pm


    $5.00 Chargeable
    (via Local Courier)
    Received within 3~5 working days

    Choice of Delivery TIme Slot
    WeekDay (Mon~Fri)
    9am ~ 5pm
    5pm ~ 8pm

    WeekEnd (Sat Only)
    9am ~ 5pm

    Choice of Delivery TIme Slot
    WeekDay (Mon~Fri)
    9am ~ 5pm
    5pm ~ 8pm

    WeekEnd (Sat Only)
    9am ~ 5pm

    NOTE :

    • Our deliveries are currently outsourced to a 3rd Party Local Courier (TaQbin/SimplyPost/SpeedPost)
    • Preferred date and time-slot selected in your order are only indicative for Local Courier delivery schedule.
    • Request to Call before Delivery / Call to Inform of Change of Delivery Date & Time will not be possible as all deliveries will depends on Local Courier delivery request for that day

    ​​We seek your kind understanding and sorry for any inconvenience caused
     

    Want to Self-Collect to save on Delivery / Postage Charge?
    Just indicate on the "Customer Memo", preferred date & time of Collection
    We will email you a Collection Confirmation with our Warehouse Address
    Shipping Charge paid will be refunded back in CASH upon collection.

    • Collection Location : Only at 7 Toh Guan Road Office/Warehouse
    • Collection Hours : Mon ~ Fri, 10am to 5pm

    Local Courier charge was based on size of item.
    Panel Size above 30.5x43cm, additional delivery charge (surcharge) applicable.

    Maximum delivery charge chargeable $20.00 (regardless of quantity)
    Amount will be added into the Shipping Cost upon checkout.

    • ​Panel Size (approx 500pcs)   - $  3 ~ 5.00 (Acrylic Screen / Glass Screen)
    • Panel Size (approx 1000pcs) - $  5 ~ 7.00 (Acrylic Screen / Glass Screen)
      - Send out within 3 working days via local courier
    • Panel Size (approx 2000pcs) - $10.00 ~ 12.00 (Acrylic Screen / Glass Screen)
      Special delivery arrangement required
      - Delivery will be within 5 to 7 working days from date of purchase​

      - Delivery : Only on Weekdays, 9 to 6pm 

    ** Please select your choice of Local Courier or Registered Parcel Post upon checkout **

    We will proceed to send out your order upon receiving your payment.
    An email notification will then be sent to you once your order is sent out.
    Parcel Tracking no. will be indicated on the email for your tracking purpose. 

    If you would like to have any delivery/postal arrangement that is different from above, do leave us a note in the
    "
    Customer Memo/Request" upon checkout or drop us an email to contactus@jpw.sg for the special arrangement.

  • Overseas Postage (International)

       NOTICE   

    During Peak Season (New Year / Christmas / Holidays), expect some delay on parcel delivery process.
    Please plan your orders early to avoid disappointment or opt for Self-Collect instead.

    We seek your kind understanding.


    OVERSEAS (via SingPost Registered Parcel Post, approx. 5~14 working days)

    Yes, we do accept international orders.
    Items ordered will be shipped via SingPost Registered Parcel Post (approx. 5~14 working days to reach you)

    Upon receiving your order, an Email notification will be sent to you to advise you the shipping/postage charge base on your country.
    We will proceed to sent out your parcel upon receiving your payment.

    An email notification will be sent to you once your order is sent out.
    Registered Parcel Article no. will be indicated on the email for your tracking purpose.


    Would like to save on Postage Charge?
    Indicate on the "Customer Memo/Request" informing us your choice of shipping -> Self-Collection / Local Delivery

    Self-Collect in Singapore

    • You may place your order and indicate on the "Customer Memo" informing us when will you be in Singapore
    • ​If your order is above $100.00, we will provide FREE Delivery (within 3~5 working days) to the hotel you will be staying.
    • Orders below $50.00, $5.00 will be chargeable for the delivery (within 3~5 working days)
    • If your stay in Singapore is less than 3 working days,
    • > Opt for Self-Collect at our Warehouse
    • > Opt for Express Delivery - $30.00 chargeable / $40.00 chargeable (to Sentosa)
    • > Purchase above $300.00 and we will provide you FREE EXPRESS Delivery


    Local Delivery Address (Self arrangement)

    • If your order is above $100.00, we will provide FREE Delivery via Local Courier (within 3~5 working days)
      to your Local Delivery Address.
    • If your order is above $50.00, we will provide FREE Delivery via Singpost Registered Parcel (within 5~7 working days) 
      to your Local Delivery Address.
    • ​Orders below $50.00, $5.00 will be chargeable for the delivery via Local Courier (within 3~5 working days)

    We will process your order upon receipt of your payment.

    If you would like to have any delivery/postal arrangement that is different from above, do leave us a note in the
    "
    Customer Memo/Request" upon checkout or drop us an email at contactus@jpw.sg for the special arrangement.

  • Missing Piece(s)

    Missing piece(s) Replacement Service (Click on the brands for further instructions)

    1) JAPAN (Appleone / Apollo-Sha / ArtBox / Beverly / Epoch / Road / Tenyo / Yanoman)

    2) PINTOO (PIN)

    3) Anatolian-Perre (ANA / ANP)
        
    For the demands of missing piece(s), please visit their website www.anatolian.com.tr / www.perregroup.com 
         and fill in the form with the CODE stated on the Manufacturer's Service Card                  

     Sample of Service Card
    (found inside the box) 
     

    4) Educa (ED) 

    We do not provide missing piece(s) replacement service for the following :
    1) ALL Offer / Promotional Items
    2) All Children puzzles (Board / box)
    3) Puzzles imported from Europe (Anatolian-Perre, Edition Ricordi, Educa, Heye, Jumbo, Schmidt)